Angelus24 improves office operations and client experience with Asana to quickly distance the competition.

Introduction

See how Remote Sensei transformed
their business with Asana

Angelus24, a leading real estate asset management company, provides quality services to over 2200+ real estate assets. Angelus24 has a comprehensive service range that includes asset management, apartments, tenement, and commercial real estate management.

Running a property maintenance business has its challenges. Angelus24 was no different in having the same, though they delivered services with some success.

However, the Angelus24 leadership is progressive and is seeking continuous improvement and perfection for keeping customers satisfied.

Communication and collaboration are crucial for real estate management. Success requires streamlining operations, scheduling time management and, efficient data management. Agility to take on new requests while handling existing projects is critical. Additionally, multitasking capabilities are essential to the pillars of success.

Case study

How Remote Sensei made a difference with Asana

Angelus tried many project management software like Monday, JIRA helpdesk, Sugar CRM, Easy project, Redmine, etc. However, it never became a habit for the organization to use it.

They even tried implementing Asana on their own but after 6 months of trial and error, they decided to search for help.

At Remote Sensei, we saw collaboration, process, and communication challenges with Angelus24. We knew the organization’s manual processes needed automation and streamlining to today’s fast-paced world.

An enterprise-wide view was missing which lead to information silos.

Angelus24 needed a tool that would:

• Track support tickets from creation to issue resolution
• Provide 360-degree visibility into tickets and projects
• Assign tasks to users quickly, make them accountable, and track status
• Make status available across the organization
• Improve cross-departmental collaboration

Remote Sensei team set out to digitally transform Angelus24

Some key initiatives included the following:

01.

Standardized support requests and streamlined processes

Manual and inconsistent processes were causing delays and missed support tickets. Service calls got collated through multiple channels like phone calls, emails, or paper.

We used Asana forms to capture service requests in a unified way. Tickets get assigned to the right person with a priority, due dates, and due time.

Staff now have access to the ticket tracking dashboard in real-time. It is a platform that the team is actually using, where everyone knows who is responsible for what.

Collectively, the organization spends 10x less time on putting out fires.

Besides a fully transparent team-level view, every member can easily focus on what’s assigned to them under their tasks and inbox views.

Team members can view the status on the move using Asana mobile app.

02.

Better Project Management & Improved Communication channels

Real estate operational projects with multiple team members become efficient and easy with seamless communication in place.

Project team members communicated using notes tracked in Asana with due dates and clarity on staff accountability and responsibilities.

Angelus24 was able efficiently to handle multiple projects successfully.

Productivity gains included increasing services of housing estates by over 100 % (from 27 to 64 units) with just a single additional staff

Project transparency increased with tasks allocated and visible to all project team members. Enhanced visibility into work assigned to each team member enabled efficient resource management.

03.

Real-Time Reporting and Analytical Dashboards

Angelus24 went from lack of data to gain a 360-degree view of activities through dynamic real-time reports in Asana.

In-depth real-time reports from Asana provide actionable insights on projects.

Angelus24 was able to see upcoming service tasks, the status of tasks by stage, due dates, and other parameters.

Real-time reports helped to identify issues and take action immediately to solve them

Our Transformation Strategy

At Remote Sensei, we aligned our objectives in line with the direction that Angelus24 CEO envisioned along with challenges faced by the hands-on teams on the ground.

We understood challenges at Angelus24 and prepared a strategy

• Streamline processes, implement project management and support best practices with Asana
• Transform organization with Change management practices to better understand cultural and team collaboration issues to get them all in sync.

Our transformation program raised questions like:

What is the biggest challenge to your company’s growth?

What values drive your company, and how often are they revisited?

Which daily activities are indicators of those values?

Transformation highlights

• Implementation of Project management best practices customized to Angelus24 real estate management through Asana
• Centralized Information availability on a real-time basis through Asana preventing micromanagement, minimized supervision, and improved productivity
• Definition of SOP’s created through Asana
• Quick ramp-up and easy training programs for all team members on Asana enabled them to view assigned tasks, update status and see real-time status of tickets, tasks, and priorities

What would happen without Remote Sensei transformation?
The CEO may opt to sell off the company

• Operational challenges would cause further damages and dent Angelus24 revenues and cash flows, and competitors would gain market share.

How we overcame challenges

Change is the only permanent thing in this world. But adapting to change can have its challenges.

Angelus24 staff was hesitant to discard their old manual processes

Besides Asana’s amazing capabilities, we demonstrated to staff how they can work efficiently and save their time delivering efficient services – for example, automatically redirecting email to Asana and making minimal use of their email Inbox.

…and what the costs were

We implemented the transformation within budget and always focused on value delivered to the client.

Want to learn more about how we implement the Virtual Stronghold framework to transform business with Asana?